NOTICE OF NONDISCRIMINATION

Empress Healthcare Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

Empress Healthcare Inc. does not exclude people or treat them differently because of any of the above.

Our Commitment to You

We are committed to providing all patients with equal access to high-quality home health services in a respectful, safe, and inclusive environment.

Communication Assistance & Language Services

Empress Healthcare Inc. provides free aids and services to people with disabilities and individuals with limited English proficiency to communicate effectively with us, including:

• Qualified interpreters
• Written information in alternative formats (large print, audio, accessible electronic formats)
• Language translation services

These services are provided free of charge.

How to Request Assistance

If you need these services, please contact:

Empress Healthcare Inc.
9520 Topanga Canyon Blvd, Suite 201
Chatsworth, CA 91311
Phone: (818) 527-1358
Fax: (818) 527-1356
Email: admin@empresshealthcare.com

Filing a Grievance

If you believe that Empress Healthcare Inc. has failed to provide these services or has discriminated in another way, you may file a grievance with:

Compliance Officer / Administrator
Empress Healthcare Inc.
Phone: (818) 527-1358
Email: admin@empresshealthcare.com

You may file a grievance in person, by mail, fax, or email.

External Civil Rights Complaint

You may also file a civil rights complaint with the:

U.S. Department of Health and Human Services
Office for Civil Rights (OCR)

Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW
Washington, D.C. 20201
Phone: 1-800-368-1019 (TTY: 1-800-537-7697)

Language Assistance Notice

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Please contact our office for assistance.